PJKOK Privacy Policy — Our commitment to protecting your information

1Scope & application

Welcome to PJKOK. This Privacy Policy explains how PJKOK collects, processes, stores, and protects your personal information. By using any PJKOK service, you are considered to have accepted this Privacy Policy.

This policy applies to all PJKOK digital platforms, including the https://pjkok.bet website and PJKOK mobile applications. PJKOK believes that every user's privacy is a fundamental right. That's why we are always transparent with you — clearly stating what information we collect and why.

This Privacy Policy has been prepared in accordance with applicable laws of Bangladesh and international data protection standards. Since PJKOK's users are primarily Bangladeshi citizens, this policy has been written with the Bangladeshi context in mind.

2What information we collect

PJKOK only collects the information genuinely needed to provide its services and ensure security. The table below gives a full breakdown of the data collected:

3How we collect information

PJKOK collects your information in several ways, including:

• Directly provided information: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically collected information: Certain information is collected automatically while you use the PJKOK platform, through cookies, log files, and tracking technologies.
• Via Payment Provider: Payment-related information is collected when transactions are made via bKash, Nagad, or Rocket.
• Third-Party Verification Services: Approved third-party services may be used for KYC verification.
• Public Sources: If an investigation is required, information may be obtained from public records through lawful means.

Please note that PJKOK only ever collects the minimum information necessary. Collecting irrelevant data goes against our policy.

4Purpose of data use

PJKOK uses your information for the following purposes:

• Account Management: For creating, verifying, and managing your account.
• Payment Processing: To process deposits and withdrawals securely.
• Service improvement: To improve pjkok's games, interface, and overall user experience.
• Fraud prevention: To prevent account hacking, money laundering, and other illegal activities.
• Responsible Gaming: To identify signs of gambling addiction and provide timely support.
• Legal obligations: To meet legal requirements as requested by the relevant authorities.
• Relevant Contact: To inform you about new promotions, system updates, or other important notices.

5Data Sharing & Disclosure

PJKOK may share your information with third parties only in the following limited circumstances:

• Payment Providers: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
• KYC Service Provider: With authorized agencies for identity verification.
• Law Enforcement Agencies: By order of a court or regulatory authority under the laws of Bangladesh.
• Fraud Prevention Services: With specialized security services to detect fraud.
• Game Software Providers: Minimum information required to operate the games.

All third parties are under contract with PJKOK and are obligated to keep your information secure. Under no circumstances may they use your data for their own purposes.

6Cookies & Tracking

PJKOK's website uses cookies — small text files stored in your browser. PJKOK uses the following types of cookies:

• Essential Cookies: Required for core site functions, such as maintaining your login session. Disabling these cookies will prevent the site from working properly.
• Functional cookies: To remember your preferences, such as language selection or display settings.
• Analytics cookies: To understand which parts of the site are used most, helping us improve our services.
• Security cookies: To detect fraud and keep accounts secure.

You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause some PJKOK services to not function properly.

7Data retention period

PJKOK does not retain your data longer than necessary. The general policy is as follows:

• All data is retained for as long as the account remains active.
• Financial transaction records are retained for up to 5 years after account closure (as required by law).
• KYC documents are retained for a minimum of 3 years after account closure.
• Support conversations may be retained for up to 1 year.
• Security logs are retained for up to 6 months.

Once the designated retention period has passed, PJKOK securely deletes or anonymizes your data. This process is handled automatically.

8Children's Privacy

PJKOK is strictly an adults-only platform. No one under the age of 18 is permitted to use PJKOK.

PJKOK does not knowingly collect information from minors. If a minor has registered by mistake and PJKOK is able to identify this, the account will be closed immediately and all associated data will be deleted.

9Security measures

PJKOK uses multi-layered security measures to keep your information safe:

• SSL/TLS encryption: All communication between your browser and our servers is encrypted.
• Two-factor authentication (2FA): An extra layer of verification at login.
• Firewall & intrusion detection: Advanced technology is used to block unauthorized access.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Access Control: Only authorized personnel are permitted to access specific data.
• Data Backup: Regular backups are maintained at secure locations.

Please note, however, that no online platform can guarantee 100% security. While PJKOK takes every possible precaution, you are also responsible for keeping your password confidential and reporting any suspicious activity.

10Third-Party Links

The PJKOK platform may occasionally contain links to third-party services such as payment gateways or game providers. These external services have their own privacy policies, and PJKOK is not responsible for their practices.

We recommend reading the privacy policy of any third-party service before using it. PJKOK is only responsible for protecting your data on its own platform.

11Policy Updates

PJKOK may update this privacy policy as needed. For significant changes, we will:

• We will send an SMS to your registered mobile number.
• We'll follow up with full details by email.
• We will display a clear notice on the platform.

The updated policy takes effect 7 days after publication. Continued use of PJKOK after any changes constitutes acceptance of the new policy. The most current version is always available at https://pjkok.bet/privacy-policy.

12Contact us

If you have any questions, comments, or complaints regarding this Privacy Policy, please get in touch with us. You may also send any requests related to your personal data through the same channel.

• Email: support@pjkok.bet
• Response Time: Within a maximum of 72 business hours
• Support Language: Bengali & English
• Service hours: 7 days a week, 24 hours a day

To request access to, correction of, or deletion of your data, please send an email with the subject line "Data request". We will take action within 30 days of verification.